Integrity Guarantee
Last updated: January 1, 2026
Our Commitment
Simply Stage AI is designed to stage your room without altering its original structure. Walls, windows, doors, and fixed architectural features should remain unchanged in your results. We built this guarantee because we know that virtually staged photos must accurately represent the property — altered room structures can't be listed.
What the Guarantee Covers
If 3 or more variations from a single job contain drastic structural alterations — including moved or removed windows, repositioned walls, or significantly changed room proportions — you are eligible to submit a claim. We will review your case and return your credit if the claim is valid.
What the Guarantee Does Not Cover
The following do not qualify for a claim: lighting adjustments and shadow differences between the original and staged result; individual variation quality (e.g. one variation looks worse than the others); furniture style or placement choices; colour or tone differences caused by AI rendering; and results where only 1 or 2 variations out of 3 contain structural changes.
Credit Refund Process
If your claim is approved, the credit will be returned to your account automatically. No payment refunds are issued — credits are returned to your account balance for use on future jobs. Credit refunds are limited to one per job.
Limitations
This guarantee applies to virtual staging jobs only. Declutter jobs are not covered under this guarantee. Claims must be submitted within 14 days of generation — we cannot process claims for older jobs. Simply Stage AI reserves the right to deny claims that do not meet the criteria above.
Contact
Questions about this guarantee? Reach us at support@simplystage.ai and we'll be happy to help.
How to Submit a Claim
Contact us at support@simplystage.ai within 14 days of the generation date. Include your account email, the job ID (found in your gallery), and a brief description of the structural alterations you observed. We aim to respond to all claims within 2 business days. Alternatively, submit a claim directly here.